The impact of responsiveness and quality of electronic services (digital transformation plan) of social security on the trust of small business employers in the social security organization with the mediating role of employer satisfaction (case study: small business employers of Shazand city)
Subject Areas : مدیریت فناوری اطلاعات
fataneh yarahmadi
1
,
Reza baderestani
2
1 - Faculty member
2 - Mسز degree, Marketing Management, Faculty of Literature and Economics, Malayer University, Malayer, Iran.
Keywords: responsiveness, quality of electronic services, Satisfaction, Employer's trust,
Abstract :
Kewords: responsiveness, quality of electronic services, Satisfaction, Employer's trust Background and Objectives: Trust is one of the three big issues that government management thinkers are facing. Lack of trust leads to limited flexibility and freedom of action. Trust plays the role of informal relationships, but distrust leads to a strong dependence on official rules and procedures and legalism. It seems that in most societies, due to a series of factors such as alienation, lack of social capital, the presence of critical media and especially the lack of responsiveness of government organizations, people's trust in the government and organizations has decreased. In the long run, it will cause many damages. The present study was conducted with the aim of investigating the impact of responsiveness and quality of electronic services (digital transformation plan) of social security on the trust of small business employers in the social security organization with the mediating role of employer satisfaction. Methods: The present research is practical in terms of result and purpose, in terms of research method, it is descriptive-survey. The method of collecting information in this research can be divided into two categories: documentary and library method and field method. The data collection tool was a standard questionnaire. The statistical population of this research is the employers referring to the social security organization of Shazand city, whose number is equal to 1200 people. The sample size was estimated to be 292 people using Cochran's formula. In order to check the hypotheses of the research, structural equation modeling has been used in